Our Venue and Room Hire team will deal with your booking in a professional, efficient and friendly manner, responding to any correspondence within 2 working days. From point of confirmation, you will be allocated one dedicated point of contact from our Venue & Room Hire Team who will be on hand to assist with the planning stages of your event, and will strive to ensure that your expectations are met, if not exceeded, at every opportunity.
Upon arrival at the venue, our reception team will welcome you and your guests to One Birdcage Walk, and provide directions to your specified meeting room or event space. Throughout the day, your dedicated Coordinator from the Venue and Room Hire team will be available to assist with any last minute changes, and to ensure the smooth running of your event. Your Coordinator will introduce you to other members of the team who will be involved in your event, and inform of all fire, and health and safety regulations prior to the start of your event.
The booked meeting room(s) and/or event space(s) will be ready at the time agreed prior to the event and set up to your specifications; with any audio visual equipment supplied by One Birdcage Walk tested.
All food and beverages will be served at the times as agreed prior to your event. The quality of all food and beverage will be of high standard, and all catering staff will be professionally trained.
We welcome all feedback and comments, and will incorporate these into our continuous improvement program in order to improve our service, and exceed your expectations.